Privacy Policy

Lovett Store (“we”, “us”, or “our”) is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, and protect your personal information when you use our website and online services.

1. What We Collect

We may collect the following personal information when you use our website or online forms:

Name, email, phone number, and address

Payment and order details

Information you submit when signing up for Rent a Rack or Consignment

Technical data (e.g. IP address, browser type) through cookies

2. How We Collect It

We collect your information when you:

Make a purchase

Subscribe to emails or promotions

Use our website (via cookies and analytics)

We may also receive your information from publicly available sources or third parties, but only when relevant and with appropriate notice.

3. Why We Collect It

We use your personal information to:

Provide and manage online services, including Rent a Rack and Consignment

Process purchases and communicate with you

Improve our website and services

Send you updates and promotions (you can opt out anytime)

Comply with legal obligations

4. Cookies

We use cookies to enhance your experience, track site usage, and deliver relevant content. You can manage cookies through your browser settings.

5. Disclosure of Personal Information

We may share your personal information with:

Trusted service providers (e.g. payment processors, email marketing tools)

Legal or regulatory bodies when required by law

We do not sell your information. Third parties must use your data only for the services we engage them for, and protect it in line with this policy.

6. Storage & Security

Your data is stored securely in electronic systems. We take reasonable steps to protect it from misuse, loss, or unauthorised access. When no longer needed, we delete or de-identify your information.

7. Access & Correction

You may request access to or correction of your personal information by contacting us. We may charge a small fee for retrieval.

8. Feedback & Complaints

If you have a question or complaint about your privacy, please contact us. We take all concerns seriously and will respond promptly.